This is based on a quote from the Build conference, which was reiterated by ZDNet’s Mary Jo Foley on Twitter: Last week, Microsoft acknowledged that PCs are now considered a second screen to phones for most consumers today. And customers that already paid $450 for a screen replacement will be eligible for refunds if they contact Microsoft Support.Īcknowledgment That Desktops And Laptops Are “Second Screens” To Phones Note: The replacement Surface Pro 4 devices are refurbished since new versions are no longer in stock. And the replacement should be sent back in about 5-8 business days. Then back up your data and send the device to Microsoft. If you have a Surface Pro 4 with a flickering screen, then you should find out if you are eligible for a free replacement. “To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.” “We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,” said Microsoft in a support page.
